{ "en": { "nav": [ "Company details", "Privacy Policy", "Terms & Conditions", "Refund & Cancellation Policy", "Cookie Policy" ], "draft": "Policy preview · 26 October 2026", "intro": "Clear information before you book.", "operator": "Operated by Shenzhen Lejing International Travel Service Co., Ltd.", "credit": "Unified Social Credit Code", "licence": "Travel Agency Licence", "address": "Registered address", "addressValue": "Unit B-24B, Pacific Commercial Building, 4028 Jiabin Road, Nanhu Subdistrict, Luohu District, Shenzhen, Guangdong, China", "payment": "PayPal accepted", "pages": { "company": { "title": "Company details", "lead": "Anhe coordinates travel, wellness stays and health check appointments. The company behind the service is identified below.", "sections": [ [ "Who operates Anhe?", "Shenzhen Lejing International Travel Service Co., Ltd. (深圳市乐景国际旅行社有限公司) is the company identified in the registration and travel agency licence documents reviewed for this preview. Anhe is the customer-facing service name. Your quotation and booking confirmation will identify the contracting company and payment recipient." ], [ "Business registration and travel licence", "Unified Social Credit Code: 91440300MAEPXA3H0Y. Travel Agency Licence: L-GD-103366. The travel licence lists domestic and inbound tourism services. These are company and travel agency identifiers; they are not a medical licence or a PayPal endorsement." ], [ "How to contact us", "For booking, payment, privacy or cancellation enquiries, email medical@lejingtravel.cn. Please include your booking reference if you have one." ], [ "Medical services", "Examinations, clinical advice and treatment are provided by the relevant licensed hospital or healthcare professional. Anhe arranges agreed support services and remains responsible for its own obligations." ] ] }, "privacy": { "title": "Privacy Policy", "lead": "This notice explains what information is used when you browse Anhe, contact us or arrange a booking.", "sections": [ [ "Who is responsible for your information?", "The operator identified in Company details is responsible for the personal information it handles for Anhe’s enquiries and coordination services. You can contact us about privacy at medical@lejingtravel.cn or at our registered address. Hospitals and payment providers are separately responsible for the information they collect for their own services." ], [ "What information we use", "For an enquiry, we use the contact details and travel preferences you choose to provide, such as your destination, dates, group size and preferred service language. Booking arrangements may require traveller names and other information requested by the relevant supplier. We will explain any additional information needed before asking for it. Basic technical information, such as IP addresses and requested pages, may appear in hosting security logs.", "When online submission is available, the form sends your enquiry to Anhe’s server for storage and email processing. A receipt confirms the enquiry only, not a booking. If submission is unavailable or fails, no success confirmation is shown. Please do not submit medical records or passport details." ], [ "Why we use it", "We use enquiry and booking information to respond to your request, prepare a quotation, arrange the services you ask for and manage changes or complaints. Where the GDPR applies, these activities rely on steps requested before a contract or on performance of that contract. Necessary security measures may rely on legitimate interests, balanced against your rights. Records required by law rely on legal obligations. Optional browser preferences rely on your consent. An enquiry does not subscribe you to marketing." ], [ "Health information and travel documents", "Please do not put medical records, diagnoses or passport copies in an initial enquiry. Where health information is needed, use the hospital’s designated channel. If you ask Anhe to pass on sensitive information, we will first explain the purpose, recipient and appropriate authorisation. Providing general contact details does not authorise the sharing of your health records." ], [ "Who may receive information, and where", "Only the information needed for agreed arrangements should be shared with the relevant hospital, hotel, transport provider, guide or other supplier. Hosting and email providers process information needed to run these services. If you later use PayPal, its checkout and privacy notice will explain its processing; Anhe does not collect your PayPal password or full card details. The logo in this preview is a local image and does not load a PayPal checkout.", "Our travel services and suppliers are based in China, so information you send for these arrangements may be handled there. If a transfer is subject to GDPR transfer rules, the recipient and applicable transfer basis or safeguards must be identified before that transfer takes place. You may request details at our contact address. This preview does not claim that a particular transfer safeguard has already been put in place." ], [ "How long information is kept", "Enquiry records are kept only as long as needed to handle the enquiry and any follow-up. Booking, payment and complaint records may need to be kept longer for applicable accounting, legal or dispute requirements. Retention depends on the record’s purpose and those obligations; records should be deleted or anonymised when no longer needed. Cookie and language and display-currency preference durations are described in Cookie settings." ], [ "Your choices and rights", "Depending on applicable law, you may request access, correction, deletion, a copy of your information, restriction of processing or object to certain uses. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. If the GDPR applies, requests are normally answered within one month; any permitted extension will be explained within that period. You may complain to the data protection authority where you live, work or believe a breach occurred. We may ask for proportionate identity verification.", "Use Cookie settings at the bottom of Contact Anhe to change optional storage choices at any time. You can browse and enquire without allowing optional language memory. Please contact us before providing a child’s personal information so that appropriate parent or guardian arrangements can be made." ] ] }, "terms": { "title": "Terms & Conditions", "lead": "Please read these terms together with the written quotation and booking conditions for your particular trip or appointment.", "sections": [ [ "Our role", "Anhe coordinates the travel and support services described in your confirmed booking. These may include accommodation, transport, guided visits, language assistance and health check appointments. The quotation will identify the contracting company, service suppliers and what is included." ], [ "Enquiries, availability and confirmation", "Sending an enquiry or receiving an automatic acknowledgement does not confirm a booking. Availability, dates, prices and appointment slots must be checked. A booking is confirmed only when we issue written confirmation after the agreed conditions, including any required payment, have been met. Photos and sample itineraries illustrate the experience; the written confirmation identifies the services booked." ], [ "Prices and payment", "Before payment, your quotation must state the currency, total price, payment recipient, deposit or instalment arrangements, included services and additional charges. PayPal may be offered through an order-specific payment link after the quotation is agreed. Currency conversion or payment-provider charges, if applicable, should be reviewed before authorising payment. Hospital-collected fees are identified separately. This preview does not provide an online checkout." ], [ "Changes and cancellations", "The Refund / Cancellation Policy explains how to request a change or cancellation. The applicable deadlines, time zone, charges and refund arrangements must be disclosed for your booking before payment. We will not apply an undisclosed blanket “no refunds” rule. Mandatory consumer rights take precedence over any conflicting booking condition." ], [ "Health checks and medical decisions", "A licensed hospital or healthcare professional decides whether an examination or treatment is suitable and is responsible for clinical advice, consent and medical care within its legal duties. Anhe does not diagnose, prescribe or guarantee a clinical result. Please discuss risks, preparation and any concerns directly with the provider. Anhe remains responsible for its own coordination services and for any other responsibility imposed by applicable law. These terms do not waive liability that cannot lawfully be excluded." ], [ "Your travel arrangements", "Please provide accurate booking details and review your confirmation promptly. You are responsible for checking passport, visa and entry requirements relevant to you; Anhe can provide the assistance expressly included in your booking but cannot guarantee entry decisions. Tell us about accessibility or practical support needs before confirmation. Suitable travel insurance may help cover risks such as disruption or cancellation, subject to the insurer’s terms." ], [ "Disruption, complaints and your rights", "If a supplier changes or cannot provide a service, contact us so we can explain the available options and your applicable rights. Force majeure does not automatically mean that all payments are non-refundable. We will assess the affected services, necessary costs and legal obligations.", "For complaints, email medical@lejingtravel.cn with your reference and a description of the issue. We will acknowledge the complaint and explain the next steps. Nothing here removes rights to contact a regulator, use an available payment dispute process or bring a claim before a competent court. Where package travel or other mandatory consumer protections apply, they continue to apply." ], [ "Changes to these terms", "The terms and booking conditions supplied when your booking is confirmed govern that booking, subject to applicable law and any later change agreed with you. Updating this website does not by itself change an existing booking." ] ] }, "refunds": { "title": "Refund & Cancellation Policy", "lead": "Cancellation terms are confirmed for each booking before you pay. Different services can have different deadlines and costs.", "sections": [ [ "Before you make a payment", "Your written quotation or booking conditions must identify the cancellation deadlines and time zone, any cancellation or amendment charges, non-refundable items and their reasons, deposit treatment, refund method and expected processing timeframe. Please ask us to clarify any missing condition before paying. This preview does not set a standard percentage deduction or a universal refund deadline." ], [ "How to request a change or cancellation", "Email Anhe using the address at the bottom of this page. Include your booking reference, traveller name, affected services and requested change or cancellation. We will acknowledge receipt and confirm which bookings are affected. Keep a copy of your request. The applicable deadline and receipt time are assessed using the time zone stated in your booking conditions. If departure is close, also use the urgent contact supplied in your booking confirmation." ], [ "Travel, hotels, transport and activities", "For services you cancel, the refund is assessed under the agreed booking conditions and applicable law, taking account of necessary costs already incurred and supplier amounts that cannot be recovered. We will provide a breakdown of deductions and seek recoverable supplier refunds where appropriate. Unused services are not automatically wholly non-refundable.", "Changing dates, names or group size may affect availability and price. We will explain any additional charge or refund before you agree to a replacement arrangement. Missed departures, late arrivals and no-shows are assessed under the conditions disclosed for the affected service; they do not automatically cancel unrelated refund rights." ], [ "Health checks and hospital appointments", "Hospital appointment and examination cancellation rules may differ from hotel and travel rules. We will identify which fees Anhe collects and which are paid directly to the hospital. Hospital-collected refunds are handled through that provider’s process; Anhe can help communicate your request. If a provider decides an examination is unsuitable or cancels it, we will clarify the applicable refund or rescheduling options. The effect on other booked services must be assessed separately." ], [ "If Anhe or a supplier cancels", "If we or a supplier cannot provide a confirmed service, we will explain the change and the options available under your contract and applicable law. An alternative requires your agreement. Where you are entitled to a refund, credit or a voucher is not a compulsory substitute for money. Any compensation or package travel rights that apply remain unaffected." ], [ "How refunds are returned", "Once the amount is confirmed, we will explain the refund method and processing timetable. Refunds should normally go back through the original payment method, subject to that provider’s rules and applicable law. The date we issue a refund and the date it reaches your account may differ. Any proposed deduction must be explained and permitted by the agreed terms and applicable law; payment-provider or exchange-rate charges are not automatically passed on to you." ], [ "Unavoidable events and disputes", "Disruption caused by events outside the parties’ control is assessed under the contract and applicable law, including any special package travel protections. It is not treated as a blanket exclusion of refunds. If you disagree with a calculation, contact Anhe to request an itemised breakdown. Your statutory rights and any available payment-provider dispute rights remain unchanged." ] ] }, "cookies": { "title": "Cookie Policy", "lead": "You can use this website without optional tracking. This preview has no analytics, advertising pixels or embedded PayPal checkout.", "sections": [ [ "Essential storage", "We use browser local storage named anhe-cookie-choice-v1 to remember your privacy choice for up to six months. This prevents us from repeatedly asking for the same choice. It contains the preference setting, policy version and the time of your choice, not your enquiry details." ], [ "Optional language memory", "If you allow preferences, anhe-language remembers the language you select for up to six months. It is not used for advertising or analytics. If you choose essential storage only or later turn this option off, the saved language is removed. The language in the page address still works without this storage." ], [ "Your control", "Use the buttons below or the Cookie settings link at the bottom of Contact Anhe to review your choice at any time. Allowing preferences and declining them are equally available. Ignoring the banner or continuing to browse does not grant consent. If your browser blocks storage, the site still works but may ask again on a later visit." ], [ "External services", "Images, fonts and the PayPal logo in this preview are served locally. Visiting an external hospital website or a future PayPal payment link takes you to that provider, where its privacy and cookie notices apply. Any future optional analytics or advertising technology must be assessed and described before it is enabled; this choice does not authorise unspecified future tracking." ] ] } } }, "zh-CN": { "nav": [ "公司与资质", "隐私政策", "服务条款", "退改政策", "Cookie 政策" ], "draft": "政策预览 · 2026 年 10 月 26 日", "intro": "预订之前，把重要事项说清楚。", "operator": "运营主体：深圳市乐景国际旅行社有限公司", "credit": "统一社会信用代码", "licence": "旅行社经营许可证号", "address": "注册地址", "addressValue": "深圳市罗湖区南湖街道和平社区嘉宾路4028号太平洋商贸大厦B-24B", "payment": "支持 PayPal 付款", "pages": { "company": { "title": "公司与资质", "lead": "安禾协调旅行、康养住宿及体检预约。以下是提供服务的公司资料。", "sections": [ [ "谁在运营安禾？", "本次核对的营业执照及旅行社经营许可证载明，公司为深圳市乐景国际旅行社有限公司，英文名称为 Shenzhen Lejing International Travel Service Co., Ltd.。安禾是面向客人的服务名称。报价单及预订确认书将明确合同主体和收款方。" ], [ "营业执照与旅行社牌照", "统一社会信用代码：91440300MAEPXA3H0Y。旅行社经营许可证号：L-GD-103366。许可证载明的业务为境内旅游和入境旅游。这些编号属于公司及旅行社资质，不代表医疗执业许可或 PayPal 官方背书。" ], [ "联系我们", "预订、支付、隐私或退改咨询，请发送邮件至 medical@lejingtravel.cn；如已有订单，请附上订单编号。" ], [ "医疗服务由谁提供？", "检查、医学建议及治疗由相关有资质的医院或医务人员提供。安禾安排双方约定的配套服务，并对自身应履行的义务负责。" ] ] }, "privacy": { "title": "隐私政策", "lead": "本政策说明您浏览安禾网站、联系我们或安排预订时，相关信息如何被使用。", "sections": [ [ "谁负责处理您的信息？", "“公司与资质”中列明的运营主体负责安禾咨询及协调服务中的个人信息处理。隐私问题可通过 medical@lejingtravel.cn 或注册地址联系我们。医院和支付服务商分别对其自身服务中收集的信息负责。" ], [ "我们使用哪些信息？", "咨询时，我们使用您主动提供的联系方式和旅行偏好，例如目的地、日期、同行人数及服务语言。预订可能需要旅客姓名和相关供应商要求的信息；索取额外资料前，我们会说明用途。服务器安全日志可能包含 IP 地址和访问页面等基本技术信息。", "在线提交启用时，表单将咨询发送至安禾服务器保存并处理邮件。收件确认仅确认咨询，不代表预订成立。提交不可用或失败时，不会显示成功确认。请勿提交病历或护照资料。" ], [ "为什么使用这些信息？", "我们使用咨询和预订信息回复需求、准备报价、安排您要求的服务，以及处理变更或投诉。GDPR 适用时，这些活动以应您的请求采取订约前措施或履行合同为依据；必要的安全措施可基于与您的权益相平衡的合法利益；依法保存的记录基于法定义务；可选的浏览器偏好存储基于您的同意。提交咨询不会自动订阅营销信息。" ], [ "健康资料与旅行证件", "初次咨询请勿提交病历、诊断结果或护照副本。需要健康资料时，请使用医院指定的渠道。如您委托安禾转交敏感信息，我们会先说明用途、接收方及所需授权。提供一般联系方式不等于授权共享健康记录。" ], [ "信息可能交给谁、在哪里处理？", "为落实约定安排，仅向相关医院、酒店、交通服务商、导游或其他供应商提供必要信息。网站托管和邮件服务商处理运行相关服务所需的信息。日后如使用 PayPal，其结账页面和隐私说明将说明处理方式；安禾不收集您的 PayPal 密码或完整银行卡资料。本预览的 LOGO 是本地静态图片，不会加载 PayPal 结账服务。", "我们的旅行服务及供应商位于中国，您为这些安排发送的信息可能在中国处理。若传输受到 GDPR 跨境规则约束，须在传输前明确接收方及适用的传输依据或保障措施。您可以通过联系邮箱索取详情。本预览不声称已落实某一种特定跨境保障措施。" ], [ "信息保留多久？", "咨询记录仅在处理咨询及必要跟进期间保留。订单、付款及投诉记录可能因会计、法律或争议处理要求而保留更久。保留期限取决于记录用途及相关义务；不再需要时应删除或匿名化处理。Cookie 和语言和展示币种偏好的期限见“Cookie 设置”。" ], [ "您的选择与权利", "根据适用法律，您可以请求查阅、更正、删除或获取信息副本，限制处理，或反对某些使用方式。处理依据为同意时，您可撤回同意，不影响撤回前的合法处理。GDPR 适用时，权利请求通常在一个月内答复；如依法需要延期，会在该期间内说明。您可向居住地、工作地或认为发生违规行为所在地的数据保护机构投诉。我们可能要求适度的身份核验。", "您可随时通过“联系安禾”页面底部的“Cookie 设置”改变可选存储选择；不允许记忆语言也可正常浏览和咨询。提供儿童个人信息前，请先联系我们，以便落实适当的家长或监护人安排。" ] ] }, "terms": { "title": "服务条款", "lead": "请将本条款与您具体行程或预约的书面报价及预订条件一并阅读。", "sections": [ [ "安禾提供什么服务？", "安禾协调预订确认书中约定的旅行及配套服务，可能包括住宿、交通、导游游览、语言协助及体检预约。报价将说明合同主体、服务提供方和包含内容。" ], [ "咨询、资源与预订确认", "发送咨询或收到自动回执不代表预订成功。日期、价格、资源及医院预约时段均需核实。只有约定条件（包括适用的付款要求）满足后，我们发出书面确认，预订才成立。图片及示例行程用于展示体验，实际订购内容以书面确认为准。" ], [ "价格与付款", "付款前，报价须说明币种、总价、收款方、定金或分期安排、包含内容及额外费用。报价确认后，可按订单提供 PayPal 付款链接。授权支付前，请核对可能适用的汇率换算或支付服务商费用。医院直接收取的费用会另外列明。本预览不提供在线收款。" ], [ "变更与取消", "申请方式见“退改政策”。每笔订单的截止时间、时区、费用及退款安排须在付款前告知。我们不会套用未披露的“一律不退”规则。若预订条件与强制适用的消费者权利冲突，以相关法律要求为准。" ], [ "健康检查与医疗决定", "有资质的医院或医务人员判断检查、治疗是否适合您，并依法承担医学建议、知情同意及医疗服务方面的职责。安禾不作诊断、不开处方，也不保证诊疗结果。请直接向医疗提供方确认风险、准备事项和疑问。安禾对自身协调服务及法律规定的其他责任负责；本条款不免除依法不得免除的责任。" ], [ "您的旅行安排", "请提供准确的预订资料，并及时核对确认书。您需核对适用于自身的护照、签证及入境要求；安禾可以提供订单明确包含的协助，但不保证入境审批结果。请在确认前告知无障碍或实际支持需求。适当的旅行保险可能覆盖行程中断、取消等风险，具体以保险条款为准。" ], [ "行程中断、投诉与法定权利", "如供应商变更或无法提供服务，请联系我们了解可选方案及适用权利。不可抗力不自动意味着所有费用均不退还；我们会结合受影响服务、必要成本和法律义务评估。", "投诉请发送至 medical@lejingtravel.cn，附上订单编号和问题说明。我们会确认收到并说明下一步处理安排。本条款不限制您向监管部门投诉、使用适用的支付争议程序或向有管辖权的法院主张权利。适用的包价旅游及其他强制性消费者保护仍然有效。" ], [ "条款更新", "已确认的订单适用确认时提供的条款及预订条件，并受适用法律及双方随后同意的变更约束。网站更新本身不会自动改变已有订单。" ] ] }, "refunds": { "title": "退改政策", "lead": "每笔订单的退改条件会在付款前确认。不同服务的截止时间和成本可能不同。", "sections": [ [ "付款前需要确认什么？", "书面报价或预订条件须列明取消截止时间及适用时区、取消或变更费用、不可退项目及原因、定金处理方式、退款渠道和预计处理时限。如有缺项，请在付款前要求澄清。本预览不设统一扣费比例，也不承诺所有订单采用同一退款期限。" ], [ "如何申请变更或取消？", "请通过页面底部的邮箱联系安禾，写明订单编号、旅客姓名、受影响服务及希望变更或取消的内容。我们会确认收件及涉及的预订，请保留申请记录。截止时间和收件时间按订单约定的时区核算。临近出发时，请同时使用预订确认书中的紧急联系方式。" ], [ "旅行、酒店、交通与活动", "客人取消服务时，依据已确认的预订条件及适用法律，核算已发生的必要费用和供应商不可退还款项后确定退款。我们会提供扣费明细，并在适当情况下协助追回供应商可退费用。尚未使用的服务不自动等于全部不可退款。", "更改日期、姓名或人数可能影响资源和价格。接受替代安排前，我们会说明额外费用或可退款项。误机、迟到、未到场按受影响服务事先告知的条件处理，不自动取消其他独立的退款权利。" ], [ "体检与医院预约", "医院预约及检查的退改规定可能不同于酒店和旅行。我们会区分安禾代收的费用与医院直接收取的费用。医院收款的退款通过医院流程处理，安禾可协助沟通。若医院判断检查不适合您或取消预约，我们会协助明确退款或改期选项；对其他已订服务的影响需分别核算。" ], [ "安禾或供应商取消时", "若我们或供应商无法提供已确认的服务，会说明变更及合同和适用法律下的可选安排。替代方案须经您同意。依法或依约应退款时，不会强制用代金券或账户余额替代现金退款。适用的赔偿或包价旅游权利不受影响。" ], [ "退款如何返还？", "金额确认后，我们会说明退款渠道及处理安排。通常按原付款渠道退回，并遵守支付服务商规则及适用法律。我们发起退款的日期与资金到账日期可能不同。任何拟扣费用都须说明，并符合已约定条件及适用法律；支付服务商或汇率费用不会自动全部转嫁给您。" ], [ "不可控事件与争议", "因双方无法控制的事件导致中断时，根据合同及适用法律处理，包括适用的包价旅游特别保护，不以此一概排除退款。如对退款计算有异议，请联系安禾索取明细依据。您的法定权利及适用的支付服务商争议处理权利不受影响。" ] ] }, "cookies": { "title": "Cookie 政策", "lead": "您无需同意可选追踪也能使用本网站。本预览未加入统计分析、广告追踪或嵌入式 PayPal 结账。", "sections": [ [ "必要存储", "我们通过浏览器本地存储 anhe-cookie-choice-v1 记录您的隐私选择，最长六个月，避免反复询问。记录包含偏好开关、政策版本和选择时间，不包含咨询表单内容。" ], [ "可选的语言记忆", "允许偏好后，anhe-language 会记住您选择的语言，最长六个月，不用于广告或统计。选择“仅必要”或日后关闭该选项时，已保存的语言会被移除。页面地址中的语言设置始终可用，不依赖这项存储。" ], [ "您可以随时改变选择", "通过下方按钮或“联系安禾”页面底部的“Cookie 设置”随时调整。允许和拒绝偏好同样方便。忽略提示或继续浏览不代表同意。浏览器禁止存储时，网站仍可使用，但下次访问可能再次询问。" ], [ "外部服务", "本预览的图片、字体和 PayPal LOGO 均由本地提供。访问医院官网或日后的 PayPal 付款链接后，适用相应提供方的隐私及 Cookie 说明。未来新增可选统计或广告技术，须先评估并说明，再决定是否启用；本次选择不授权未说明的未来追踪。" ] ] } } }, "zh-TW": { "nav": [ "公司與資質", "隱私政策", "服務條款", "退改政策", "Cookie 政策" ], "draft": "政策預覽 · 2026 年 10 月 26 日", "intro": "預訂之前，把重要事項說清楚。", "operator": "營運主體：深圳市乐景国际旅行社有限公司", "credit": "統一社會信用代碼", "licence": "旅行社經營許可證號", "address": "注冊地址", "addressValue": "深圳市羅湖區南湖街道和平社區嘉賓路4028號太平洋商貿大廈B-24B", "payment": "支持 PayPal 付款", "pages": { "company": { "title": "公司與資質", "lead": "安禾協調旅行、康養住宿及體檢預約。以下是提供服務的公司資料。", "sections": [ [ "誰在運營安禾？", "本次核對的營業執照及旅行社經營許可證載明，公司為深圳市樂景國際旅行社有限公司，英文名稱為 Shenzhen Lejing International Travel Service Co., Ltd.。安禾是面向客人的服務名稱。報價單及預訂確認書將明確合同主體和收款方。" ], [ "營業執照與旅行社牌照", "統一社會信用代碼：91440300MAEPXA3H0Y。旅行社經營許可證號：L-GD-103366。許可證載明的業務為境內旅游和入境旅游。這些編號屬于公司及旅行社資質，不代表醫療執業許可或 PayPal 官方背書。" ], [ "聯系我們", "預訂、支付、隱私或退改咨詢，請發送郵件至 medical@lejingtravel.cn；如已有訂單，請附上訂單編號。" ], [ "醫療服務由誰提供？", "檢查、醫學建議及治療由相關有資質的醫院或醫務人員提供。安禾安排雙方約定的配套服務，并對自身應履行的義務負責。" ] ] }, "privacy": { "title": "隱私政策", "lead": "本政策說明您瀏覽安禾網站、聯系我們或安排預訂時，相關信息如何被使用。", "sections": [ [ "誰負責處理您的信息？", "“公司與資質”中列明的運營主體負責安禾咨詢及協調服務中的個人信息處理。隱私問題可通過 medical@lejingtravel.cn 或注冊地址聯系我們。醫院和支付服務商分別對其自身服務中收集的信息負責。" ], [ "我們使用哪些信息？", "咨詢時，我們使用您主動提供的聯系方式和旅行偏好，例如目的地、日期、同行人數及服務語言。預訂可能需要旅客姓名和相關供應商要求的信息；索取額外資料前，我們會說明用途。服務器安全日志可能包含 IP 地址和訪問頁面等基本技術信息。", "線上提交啟用時，表單將諮詢發送至安禾伺服器儲存並處理郵件。收件確認僅確認諮詢，不代表預訂成立。提交不可用或失敗時，不會顯示成功確認。請勿提交病歷或護照資料。" ], [ "為什么使用這些信息？", "我們使用咨詢和預訂信息回復需求、準備報價、安排您要求的服務，以及處理變更或投訴。GDPR 適用時，這些活動以應您的請求采取訂約前措施或履行合同為依據；必要的安全措施可基于與您的權益相平衡的合法利益；依法保存的記錄基于法定義務；可選的瀏覽器偏好存儲基于您的同意。提交咨詢不會自動訂閱營銷信息。" ], [ "健康資料與旅行證件", "初次咨詢請勿提交病歷、診斷結果或護照副本。需要健康資料時，請使用醫院指定的渠道。如您委托安禾轉交敏感信息，我們會先說明用途、接收方及所需授權。提供一般聯系方式不等于授權共享健康記錄。" ], [ "信息可能交給誰、在哪里處理？", "為落實約定安排，僅向相關醫院、酒店、交通服務商、導游或其他供應商提供必要信息。網站托管和郵件服務商處理運行相關服務所需的信息。日后如使用 PayPal，其結賬頁面和隱私說明將說明處理方式；安禾不收集您的 PayPal 密碼或完整銀行卡資料。本預覽的 LOGO 是本地靜態圖片，不會加載 PayPal 結賬服務。", "我們的旅行服務及供應商位于中國，您為這些安排發送的信息可能在中國處理。若傳輸受到 GDPR 跨境規則約束，須在傳輸前明確接收方及適用的傳輸依據或保障措施。您可以通過聯系郵箱索取詳情。本預覽不聲稱已落實某一種特定跨境保障措施。" ], [ "信息保留多久？", "咨詢記錄僅在處理咨詢及必要跟進期間保留。訂單、付款及投訴記錄可能因會計、法律或爭議處理要求而保留更久。保留期限取決于記錄用途及相關義務；不再需要時應刪除或匿名化處理。Cookie 和語言和展示幣種偏好的期限見“Cookie 設置”。" ], [ "您的選擇與權利", "根據適用法律，您可以請求查閱、更正、刪除或獲取信息副本，限制處理，或反對某些使用方式。處理依據為同意時，您可撤回同意，不影響撤回前的合法處理。GDPR 適用時，權利請求通常在一個月內答復；如依法需要延期，會在該期間內說明。您可向居住地、工作地或認為發生違規行為所在地的數據保護機構投訴。我們可能要求適度的身份核驗。", "您可隨時通過「聯繫安禾」頁面底部的「Cookie 設置」改變可選存儲選擇；不允許記憶語言也可正常瀏覽和咨詢。提供兒童個人信息前，請先聯系我們，以便落實適當的家長或監護人安排。" ] ] }, "terms": { "title": "服務條款", "lead": "請將本條款與您具體行程或預約的書面報價及預訂條件一并閱讀。", "sections": [ [ "安禾提供什么服務？", "安禾協調預訂確認書中約定的旅行及配套服務，可能包括住宿、交通、導游游覽、語言協助及體檢預約。報價將說明合同主體、服務提供方和包含內容。" ], [ "咨詢、資源與預訂確認", "發送咨詢或收到自動回執不代表預訂成功。日期、價格、資源及醫院預約時段均需核實。只有約定條件（包括適用的付款要求）滿足后，我們發出書面確認，預訂才成立。圖片及示例行程用于展示體驗，實際訂購內容以書面確認為準。" ], [ "價格與付款", "付款前，報價須說明幣種、總價、收款方、定金或分期安排、包含內容及額外費用。報價確認后，可按訂單提供 PayPal 付款鏈接。授權支付前，請核對可能適用的匯率換算或支付服務商費用。醫院直接收取的費用會另外列明。本預覽不提供在線收款。" ], [ "變更與取消", "申請方式見“退改政策”。每筆訂單的截止時間、時區、費用及退款安排須在付款前告知。我們不會套用未披露的“一律不退”規則。若預訂條件與強制適用的消費者權利沖突，以相關法律要求為準。" ], [ "健康檢查與醫療決定", "有資質的醫院或醫務人員判斷檢查、治療是否適合您，并依法承擔醫學建議、知情同意及醫療服務方面的職責。安禾不作診斷、不開處方，也不保證診療結果。請直接向醫療提供方確認風險、準備事項和疑問。安禾對自身協調服務及法律規定的其他責任負責；本條款不免除依法不得免除的責任。" ], [ "您的旅行安排", "請提供準確的預訂資料，并及時核對確認書。您需核對適用于自身的護照、簽證及入境要求；安禾可以提供訂單明確包含的協助，但不保證入境審批結果。請在確認前告知無障礙或實際支持需求。適當的旅行保險可能覆蓋行程中斷、取消等風險，具體以保險條款為準。" ], [ "行程中斷、投訴與法定權利", "如供應商變更或無法提供服務，請聯系我們了解可選方案及適用權利。不可抗力不自動意味著所有費用均不退還；我們會結合受影響服務、必要成本和法律義務評估。", "投訴請發送至 medical@lejingtravel.cn，附上訂單編號和問題說明。我們會確認收到并說明下一步處理安排。本條款不限制您向監管部門投訴、使用適用的支付爭議程序或向有管轄權的法院主張權利。適用的包價旅游及其他強制性消費者保護仍然有效。" ], [ "條款更新", "已確認的訂單適用確認時提供的條款及預訂條件，并受適用法律及雙方隨后同意的變更約束。網站更新本身不會自動改變已有訂單。" ] ] }, "refunds": { "title": "退改政策", "lead": "每筆訂單的退改條件會在付款前確認。不同服務的截止時間和成本可能不同。", "sections": [ [ "付款前需要確認什么？", "書面報價或預訂條件須列明取消截止時間及適用時區、取消或變更費用、不可退項目及原因、定金處理方式、退款渠道和預計處理時限。如有缺項，請在付款前要求澄清。本預覽不設統一扣費比例，也不承諾所有訂單采用同一退款期限。" ], [ "如何申請變更或取消？", "請透過頁面底部的電郵聯繫安禾，寫明訂單編號、旅客姓名、受影響服務及希望變更或取消的內容。我們會確認收件及涉及的預訂，請保留申請記錄。截止時間和收件時間按訂單約定的時區核算。臨近出發時，請同時使用預訂確認書中的緊急聯繫方式。" ], [ "旅行、酒店、交通與活動", "客人取消服務時，依據已確認的預訂條件及適用法律，核算已發生的必要費用和供應商不可退還款項后確定退款。我們會提供扣費明細，并在適當情況下協助追回供應商可退費用。尚未使用的服務不自動等于全部不可退款。", "更改日期、姓名或人數可能影響資源和價格。接受替代安排前，我們會說明額外費用或可退款項。誤機、遲到、未到場按受影響服務事先告知的條件處理，不自動取消其他獨立的退款權利。" ], [ "體檢與醫院預約", "醫院預約及檢查的退改規定可能不同于酒店和旅行。我們會區分安禾代收的費用與醫院直接收取的費用。醫院收款的退款通過醫院流程處理，安禾可協助溝通。若醫院判斷檢查不適合您或取消預約，我們會協助明確退款或改期選項；對其他已訂服務的影響需分別核算。" ], [ "安禾或供應商取消時", "若我們或供應商無法提供已確認的服務，會說明變更及合同和適用法律下的可選安排。替代方案須經您同意。依法或依約應退款時，不會強制用代金券或賬戶余額替代現金退款。適用的賠償或包價旅游權利不受影響。" ], [ "退款如何返還？", "金額確認后，我們會說明退款渠道及處理安排。通常按原付款渠道退回，并遵守支付服務商規則及適用法律。我們發起退款的日期與資金到賬日期可能不同。任何擬扣費用都須說明，并符合已約定條件及適用法律；支付服務商或匯率費用不會自動全部轉嫁給您。" ], [ "不可控事件與爭議", "因雙方無法控制的事件導致中斷時，根據合同及適用法律處理，包括適用的包價旅遊特別保護，不以此一概排除退款。如對退款計算有異議，請聯繫安禾索取明細依據。您的法定權利及適用的支付服務商爭議處理權利不受影響。" ] ] }, "cookies": { "title": "Cookie 政策", "lead": "您無需同意可選追蹤也能使用本網站。本預覽未加入統計分析、廣告追蹤或嵌入式 PayPal 結賬。", "sections": [ [ "必要存儲", "我們通過瀏覽器本地存儲 anhe-cookie-choice-v1 記錄您的隱私選擇，最長六個月，避免反復詢問。記錄包含偏好開關、政策版本和選擇時間，不包含咨詢表單內容。" ], [ "可選的語言記憶", "允許偏好后，anhe-language 會記住您選擇的語言，最長六個月，不用于廣告或統計。選擇“僅必要”或日后關閉該選項時，已保存的語言會被移除。頁面地址中的語言設置始終可用，不依賴這項存儲。" ], [ "您可以隨時改變選擇", "通過下方按鈕或「聯繫安禾」頁面底部的「Cookie 設置」隨時調整。允許和拒絕偏好同樣方便。忽略提示或繼續瀏覽不代表同意。瀏覽器禁止存儲時，網站仍可使用，但下次訪問可能再次詢問。" ], [ "外部服務", "本預覽的圖片、字體和 PayPal LOGO 均由本地提供。訪問醫院官網或日后的 PayPal 付款鏈接后，適用相應提供方的隱私及 Cookie 說明。未來新增可選統計或廣告技術，須先評估并說明，再決定是否啟用；本次選擇不授權未說明的未來追蹤。" ] ] } } } }