Privacy Policy

Who is responsible for your information?

The operator identified in Company details is responsible for the personal information it handles for Anhe’s enquiries and coordination services. You can contact us about privacy at medical@lejingtravel.cn or at our registered address. Hospitals and payment providers are separately responsible for the information they collect for their own services.

What information we use

For an enquiry, we use the contact details and travel preferences you choose to provide, such as your destination, dates, group size and preferred service language. Booking arrangements may require traveller names and other information requested by the relevant supplier. We will explain any additional information needed before asking for it. Basic technical information, such as IP addresses and requested pages, may appear in hosting security logs.

When online submission is available, the form sends your enquiry to Anhe’s server for storage and email processing. A receipt confirms the enquiry only, not a booking. If submission is unavailable or fails, no success confirmation is shown. Please do not submit medical records or passport details.

Why we use it

We use enquiry and booking information to respond to your request, prepare a quotation, arrange the services you ask for and manage changes or complaints. Where the GDPR applies, these activities rely on steps requested before a contract or on performance of that contract. Necessary security measures may rely on legitimate interests, balanced against your rights. Records required by law rely on legal obligations. Optional browser preferences rely on your consent. An enquiry does not subscribe you to marketing.

Health information and travel documents

Please do not put medical records, diagnoses or passport copies in an initial enquiry. Where health information is needed, use the hospital’s designated channel. If you ask Anhe to pass on sensitive information, we will first explain the purpose, recipient and appropriate authorisation. Providing general contact details does not authorise the sharing of your health records.

Who may receive information, and where

Only the information needed for agreed arrangements should be shared with the relevant hospital, hotel, transport provider, guide or other supplier. Hosting and email providers process information needed to run these services. If you later use PayPal, its checkout and privacy notice will explain its processing; Anhe does not collect your PayPal password or full card details. The logo in this preview is a local image and does not load a PayPal checkout.

Our travel services and suppliers are based in China, so information you send for these arrangements may be handled there. If a transfer is subject to GDPR transfer rules, the recipient and applicable transfer basis or safeguards must be identified before that transfer takes place. You may request details at our contact address. This preview does not claim that a particular transfer safeguard has already been put in place.

How long information is kept

Enquiry records are kept only as long as needed to handle the enquiry and any follow-up. Booking, payment and complaint records may need to be kept longer for applicable accounting, legal or dispute requirements. Retention depends on the record’s purpose and those obligations; records should be deleted or anonymised when no longer needed. Cookie and language and display-currency preference durations are described in Cookie settings.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, a copy of your information, restriction of processing or object to certain uses. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. If the GDPR applies, requests are normally answered within one month; any permitted extension will be explained within that period. You may complain to the data protection authority where you live, work or believe a breach occurred. We may ask for proportionate identity verification.

Use Cookie settings at the bottom of Contact Anhe to change optional storage choices at any time. You can browse and enquire without allowing optional language memory. Please contact us before providing a child’s personal information so that appropriate parent or guardian arrangements can be made.