Terms & Conditions

Our role

Anhe coordinates the travel and support services described in your confirmed booking. These may include accommodation, transport, guided visits, language assistance and health check appointments. The quotation will identify the contracting company, service suppliers and what is included.

Enquiries, availability and confirmation

Sending an enquiry or receiving an automatic acknowledgement does not confirm a booking. Availability, dates, prices and appointment slots must be checked. A booking is confirmed only when we issue written confirmation after the agreed conditions, including any required payment, have been met. Photos and sample itineraries illustrate the experience; the written confirmation identifies the services booked.

Prices and payment

Before payment, your quotation must state the currency, total price, payment recipient, deposit or instalment arrangements, included services and additional charges. PayPal may be offered through an order-specific payment link after the quotation is agreed. Currency conversion or payment-provider charges, if applicable, should be reviewed before authorising payment. Hospital-collected fees are identified separately. This preview does not provide an online checkout.

Changes and cancellations

The Refund / Cancellation Policy explains how to request a change or cancellation. The applicable deadlines, time zone, charges and refund arrangements must be disclosed for your booking before payment. We will not apply an undisclosed blanket “no refunds” rule. Mandatory consumer rights take precedence over any conflicting booking condition.

Health checks and medical decisions

A licensed hospital or healthcare professional decides whether an examination or treatment is suitable and is responsible for clinical advice, consent and medical care within its legal duties. Anhe does not diagnose, prescribe or guarantee a clinical result. Please discuss risks, preparation and any concerns directly with the provider. Anhe remains responsible for its own coordination services and for any other responsibility imposed by applicable law. These terms do not waive liability that cannot lawfully be excluded.

Your travel arrangements

Please provide accurate booking details and review your confirmation promptly. You are responsible for checking passport, visa and entry requirements relevant to you; Anhe can provide the assistance expressly included in your booking but cannot guarantee entry decisions. Tell us about accessibility or practical support needs before confirmation. Suitable travel insurance may help cover risks such as disruption or cancellation, subject to the insurer’s terms.

Disruption, complaints and your rights

If a supplier changes or cannot provide a service, contact us so we can explain the available options and your applicable rights. Force majeure does not automatically mean that all payments are non-refundable. We will assess the affected services, necessary costs and legal obligations.

For complaints, email medical@lejingtravel.cn with your reference and a description of the issue. We will acknowledge the complaint and explain the next steps. Nothing here removes rights to contact a regulator, use an available payment dispute process or bring a claim before a competent court. Where package travel or other mandatory consumer protections apply, they continue to apply.

Changes to these terms

The terms and booking conditions supplied when your booking is confirmed govern that booking, subject to applicable law and any later change agreed with you. Updating this website does not by itself change an existing booking.